Pilot
Sixty to ninety days, one stream, one real answer
A Fromenance pilot puts communication provenance on one live stream of your messages for 60 to 90 days, for a fixed fee of $10K to $15K that we credit to your first annual contract. You get help with the setup, thirty minutes a week with us, and a written report of who asked, what they were told, which campaigns turned up, what your feeds missed, and the operational numbers you actually care about.
Week by week
What it feels like
Step 1: Week 0: paperwork and plumbing
We sign the contract and the DPA and create your tenant. You publish the TXT record and the redirect rule. The wizard sends itself a test message, and you go live the moment it comes back clean.
Step 2: Week 1: the first customers ask
You register one stream and paste the footer into that template. Replies leave from your own domain. Somewhere in that week a customer forwards a real alert, and then a lure, and you watch both come back.
Step 3: Weeks 2 to 12: it runs
Thirty minutes a week with your fraud lead over Submissions and Indicators. Interim reports from the Overview export at day 30 and 60. At day 90, the pilot report, the Authoritative Mode readiness review, and a proposal.
Your side
What you bring
We kept this list deliberately short. The setup wizard walks through the six steps and will not let you go live until the forwarding test passes.
One TXT record
_fromenance.yourdomain.com, with the token the setup wizard gives you. We poll every 60 seconds until it resolves.
One mailbox and one redirect rule
verify@yourdomain.com, redirected (not forwarded) to your tenant inbox. We have guides for Google Workspace, Microsoft 365, Proofpoint, Mimecast, and Cisco Secure Email.
One stream, registered
Fraud alerts or transaction alerts. An ESP webhook, one HTTPS call at send time, or a journal BCC, and the footer pasted into that one template.
A reply identity
A DKIM signed subdomain such as verify.yourdomain.com (three DNS records), or our reply domain with your display name and logo, which we only allow for the pilot.
Your baseline numbers
Contact center "is this real" call volume and abuse mailbox volume on the pilot stream for the period before, so the report has a before and a during.
Thirty minutes a week
A weekly look at Submissions and Indicators with your fraud lead. We watch coverage and trust rejections every day from our side.
Our side
What you walk away with
Every number below is captured by the product as it runs. The report is an export, not a spreadsheet exercise.
Verification volume
How many customers asked, split by forward and web, and what they were told: Verified, Not verified, Known fraud, and replay flags.
Campaigns and lookalikes
Unique phishing campaigns discovered, the time from first submission to your analyst confirming it, and lookalike domains found from customer forwards.
Intelligence yield
Indicators that were not in your existing feeds, checked by your team. Exportable as CSV or STIX 2.1.
The operational deltas
Call volume, abuse mailbox volume, analyst triage time per week, and account takeover events traced to the pilot stream, before and during.
Coverage and readiness
Registered volume against the volume you told us to expect, per source, the trust check rejection rate, and an Authoritative Mode readiness review at day 90.
A proposal
The annual contract for your band with the pilot fee credited, and a plan for the second stream.
Our targets
The numbers we hold ourselves to during the pilot
| Metric | Target |
|---|---|
| Reply time, inbound to reply sent, p95 | under 10 seconds |
| Web verify, submit to verdict, p95 | under 3 seconds (text), under 15 seconds (screenshot) |
| Verify code found rate on forwards | above 85 percent with the footer deployed |
| Match rate on legitimate submissions | above 95 percent |
| False Verified (overridden to fraud) | zero tolerated; each one is an incident |
| Registration API p95 | under 150 ms |
| Trust check rejection rate, healthy tenant | under 1 percent |
| Coverage per registered stream | above 90 percent |
Talk to us
Start the conversation
Tell us which stream you would register first and what the pilot would have to prove to you.